Refund policy

Returns and Exchanges

Our policy lasts 30 days from the delivery date of your order. If more than 30 days have past without you contacting us with the need for a refund or exchange then we regret that we cannot offer these services.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return or exchange, we require a receipt or proof of purchase to be sent with your order to our returns address.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@poisonoakapparel.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
If you need to exchange an item for the same item, send us an email at info@poisonoakapparel.com and send your item to: 4 Bradley Court, Downend Road, Downend, Bristol, BS16 5DA.

Shipping
To return your product, you should mail your product to: 4 Bradley Court, Downend Road, Downend, Bristol, BS16 5DA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.